See the provider you want to see!  We take FSA, HSA as well as offer a free out-of-network portal, Reimbursify!

See the provider you want to see!  We take FSA, HSA as well as offer a free out-of-network portal, Reimbursify!

We take FSA & HSA cards.

At Embrace, we proudly accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) cards, making it easier for you to manage the costs of out-of-network mental health services. By using your HSA or FSA, you can allocate pre-tax dollars towards your therapy sessions, effectively reducing your overall expenses and simplifying the process of investing in your mental health. Embrace the opportunity for accessible, high-quality care without a financial strain

We make PPO filing Easy!

Don’t let the inconvenience of filing out-of-network claims limit who provides you with care – care for your child, teen, relationship or yourself. At EMBRACE, we provide you a free portal, Reimbursify, to simplify and speed up the process of submitting claims. It’s paper-free (use our PDF Superbills that come monthly from your Simple Practice portal, and get your money back in as little as a couple of weeks!

Many Christian, Jewish & Muslim clients seek behavioral and relational counseling that align with their Abrahamic faith. They also wish to seek counseling and protect their privacy of faith. We are here to help!

Have an HMO?

Writing to your HMO (Health Maintenance Organization) to request permission to see an out-of-network provider like Embrace New Life involves a clear and formal email explaining why you need this specific service. Below is a step-by-step process and a sample email template to help you craft your request.


  1. Check Your Policy: Review your insurance policy before writing to understand the out-of-network care provisions. This will help you frame your request according to the terms covered by your HMO.
  2. Gather Information: Collect all necessary information about Embrace New Life, such as the services they offer, their credentials, and why they are a preferable choice for your needs.
  3. Medical Justification: If applicable, include a statement or letter from your current doctor or from your pastor, rabbi, imam, or sheikh recommending Embrace New Life for your specific health needs.
  4. Draft Your Email: Use a formal tone and include all necessary details to make a strong case for your request.
  5. Follow Up: After sending the email, be prepared to follow up with a phone call or additional documentation if required.

Sample Email Template:

Subject: Request for Authorization to Receive Out-of-Network Care

Dear [Insurance Company] Customer Support,

I hope this message finds you well. I am writing to request authorization to receive mental health services from Embrace New Life / Counseling & Wellness, an out-of-network provider specializing in faith-based mental health care.

My policy number is [Your Policy Number], and I have been a member of [Your HMO Name] since [Date].

Embrace New Life offers a unique service that is integral to my mental health needs—providing specialized support for the three Abrahamic faiths: Islam, Judaism, and Christianity. This center serves as a sanctuary where spiritual beliefs and faith-based behavioral norms are respected and integrated into therapeutic practices. The clinicians at Embrace New Life are not only mental health experts but also have a deep understanding of theological aspects pertinent to these faiths, which is crucial for addressing my specific mental health and relationship concerns in a manner that aligns with my spiritual values.

My current healthcare provider supports the need for faith-sensitive mental health services and has emphasized the importance of a therapy approach that incorporates my religious beliefs for effective treatment outcomes. Attached is a letter from my provider outlining the medical and spiritual necessity for this specialized care. I kindly ask for your prompt review and approval of this request to begin receiving the care that best supports my mental and spiritual well-being.

Thank you for considering my request. I look forward to your positive response and am available for any further information or discussion to facilitate this process.

Warm regards,

[Your Name] [Your Contact Information]

Getting Started at Embrace New Life / Counseling & Wellness

Are Embrace New Life counselors on my insurance plan?

Finding the right therapist can be a very hard endeavor. Finding the right therapist on a specific insurance plan can be even harder. Over the years, we have found that managed care insurance plans can often create more problems than solutions for our clients. Confidentiality is threatened, fees are controlled by the insurance agencies, and healing is delayed. At times, particular plans do not allow for the best therapeutic interventions of faith-based clients, limiting the much-needed help a client seeks and dictating the entire counseling process. All of this happens at the expense of the client. Therefore, though we work to see that our clients are reimbursed by their insurance carriers, we have decided that staying away from the control of managed care is best for our clients and clinicians.

How long is a session, and how often will I meet with a counselor?

An average individual session lasts 50 minutes. The frequency of sessions and length of treatment depend on the goals established in therapy, the severity of the issues, and the client’s willingness to participate actively. You and your counselor will determine the frequency and length of treatment together.

Will my insurance cover counseling costs?

We recommend that you call your insurance company and ask about your out-of-network mental health benefits. Your insurance representative can assist you by calling the 1-800 number on the back of your insurance card. At the end of your session with your therapist you will receive a receipt with the necessary information for you to file directly with your insurance company. Some of our clients file for reimbursement using their out-of-network benefits; others prefer not to submit their claims for privacy and religious reasons. Some use the Reimbursify app described below to automate the out-of-network reimbursement process. Your therapist will work with you regarding any necessary documentation needed by your provider. Please note that payment is due at the time service is provided.

What if I have to cancel my counseling session?

There is no charge for any session cancelled with at least 24 hours’ notice prior to the scheduled appointment. Sessions cancelled with less than 24 hours’ notice will be assessed the full fee. We understand that unforeseen events can happen. Please text us at 972.292.7092 as soon as you are aware that an appointment will be missed.

What if I do not have insurance?

In today’s economic climate, we understand that most people have a tight budget. At the same time we want people to get the help they need. Embrace New Life Counseling & Wellness rates are in the lower range in the communities we serve.

How do I get started?

You can click ‘Make an Appointment‘ or you can call or text our Intake Specialist at 972.292.7092 with questions. We will match you with a counselor who best meets your needs.

What should I expect for my first visit to Embrace New Life?

If you are attending your first appointment, please plan to arrive 10 minutes early and be sure to have completed your online forms in the client portal. Counselors are required by law to have these completed prior to first session. Text us at 972.292.7092 if you have questions.

For more information on the Reimbursify app – click here!

NOTE: Services offered by Life Counselors, Grief Specialist & Biblical Counselors are not covered or reimbursed by insurance companies.