Consumer Information & Rights
(Texas Law)

In accordance with Texas House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, the following information is provided to ensure transparency and consumer access to records and regulatory support.

Requesting Your Health Care Records

Clients may request copies of their health care records directly from our practice.

How to request records:

  1. Submit a written request via email or in person.

  2. Include your full name, date of birth, and the specific records requested.

  3. Allow reasonable processing time in accordance with Texas law.

Requests may be sent to:
YouMatter@EmbraceNewLife.com

Additional verification may be required to protect your privacy.

Contacting the Texas Behavioral Health Executive Council

If you have questions about professional licensure or regulatory oversight, you may contact the Texas Behavioral Health Executive Council.

๐Ÿ”— Council Contact Page:
https://bhec.texas.gov/contact-us.html

Filing a Consumer Complaint

If you wish to file a consumer complaint, you may do so through the Office of the Texas Attorney Generalโ€™s Consumer Protection Division.

๐Ÿ”— Office of the Attorney General โ€“ Consumer Protection:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This information is provided to support your rights as a consumer of health care services in the State of Texas.